(in compliance with I Paragraph, title 3, part 3, of the Leg. Decree 206/2005 of the Italian Law and subsequent amendments and additions)
Introductionand effectiveness of the General Conditions
These general conditions of sale (hereinafter, “General Conditions”) have as their object the purchase regulation of products and services, carried out remotely and made available, via the Internet, from the site www.salentowineshop.com (hereinafter , the “Site”) in compliance with Italian regulations of Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, “the Consumer Code”).
The seller of the products and the website owner is: Salentowineshop SRLS with registered office at Via Galileo Galilei, 74, 73020 Cavallino (LE), Tax Code 04736610751 E-mail address: email@example.com. (hereafter the “company”).
The consumer who accesses the website to make purchases (the “Customer”) shall, before sending the order, carefully read these Terms and Conditions that have been made available for him on the Website and will be available at all times by the customer through the link present in the confirmation email of each order to allow him the read and memorize them.
In the event thatthe person who makespurchaseson the Siterequires theissue of an invoiceand /or anywayis not a“consumer or user” as defined by art. 3, paragraph 1, lett. a) ofthe Consumer Code, the discipline ofwithdrawalunder Article. 7 and 8of the General Conditionswill not find applications nor, more generally, the expectations that according to the same Consumer Code are applied to the “consumer “ only.
The contracts concluded with www.salentowineshop.com through the Site are governed by these General Conditions in respect of the Italian legislation. The language available for concluding the contract is Italian.
The features and the price of the various products offered on the Site (hereafter “Product” or “Products”) are shown on each product’s page.
By making an order on the Site, which has the value of contract proposal, the Customer acknowledges and declares he has read all the instructions provided him during the purchase procedure and accepted these General Terms and payment transcribed.
The contract stipulated between Salentowineshop SRLS and the Customer shall be concluded with the acceptance of the order by Salentowineshop SRLS. This acceptance is communicated to the customer through an email confirmation of the very order containing a reference to the General Conditions, the order number, shipping and billing information, the list of the ordered products with their essential characteristics and the total price, including delivery costs. The customer will check the confirmation email and if he identifies errors in the order he will have 12 hours from the receipt of this email to contact the Customer Service directly from the site using the appropriate contact form accessible through the section “Customer Support” or “Contacts”. After that time the order will be processed for shipment and no changes will be later accepted, without prejudice to the customer rights set in following Article 7.
After receiving the order, Salentowineshop SRLS will check the availability of stock for order fulfillment itself. In the event that one or more products resulted not available, the Customer Service of Salentowineshop SRLS will send timely notification via email to the customer who, within the next 12 hours, will have the right to respond to confirm the dispatch of any additional products available or cancel it. In case of failure to respond within that period, the order will be considered confirmed and the available products will be shipped. In this case the entire amount for the missing products will be written off or otherwise, depending on the chosen payment method, will not be charged to the customer.
The information and specifications relating to the products are available, with the related product codes, on the Website. The visual representation of Products on the Site, where available, usually corresponds to the photographic image accompanying the description file. It is understood that the image of the Products has the sole purpose of presenting them for sale and may not be fully representative of their features and quality but may differ in colour and size. In case of difference between the image and the written product file, the description of the product always prevail.
The vintage of the bottles on the descriptive card may be subject to variation for reasons not directly attributable to Salentowineshop, as the term of its vintage at the wine cellar and others.In the event that the requested vintage is not available, we will be proposing to the same price the vintage at that time available or possibly replacing it with a bottle of the same price at the request of the customer.
Product prices are inclusive of all taxes and fees. All prices are expressed in Euro.
Throughout Italy and excluded for orders placed from abroad, shipping is free for orders above 200 €, for lower amounts the cost of shipping is to be determined based on the number of bottles ordered and as provided in the “shipping” section.
Shipping charges for foreign destinations vary by country of destination, and are determined by the number of ordered bottles as described in the “Shipment” section.
These charges are included in the relevant cost table in the “Shipment” section and will be communicated to the customer at checkout time and in any case prior to the purchase confirmation. When the customer selects a country of destination other than Italy, shipping costs will be automatically updated.
Payment andinvoicing methods
The Customer may pay the price of the Products and the shipping expenses by bank transfer, credit card and PayPal, and only with regard to orders placed to and from Italy by cash on delivery.
The circuits on which it is possible to purchase on the Site are: Visa, Visa Electron, Mastercard, American Express.
To ensure maximum security, the client will perform the payment transaction directly on the secure server of the bank. The Website does not store the number of the Customer’s credit card, but thanks to the protected communication system of the reference credit institute, at the second purchase, the customer who desires – by selecting the appropriate option- will be able to proceed with the purchase without first enter their credentials again. The reference credit institute uses the SSL protocol to encrypt the data transmitted between its servers and the customer browser.
After confirming the order, the Customer will be redirected to PayPal’s site where them can make their payment through their account or using a card, also prepaid, or anyway according to the ways accepted by Paypal and in compliance with the related conditions.
If the purchase is made by a professional it will be possible to request issuance of an invoice by checking the appropriate box during the order process and entering their billing information including their tax code and / or VAT. In this case the invoice will be sent via email to the address indicated. The professinal is responsible for the correct entry of invoice data and is expressly informed that, in case of failure to request the invoice when ordering, they cannot subsequently request it.
The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure into the “Shipping data” field.
All purchases will be delivered by courier (hereinafter, “Courier”) from Monday to Friday, except public holidays and national holidays. The La bottega del nonno di Mascialino Marco is not responsible for unforeseen delays or not attributable to it. Once the products have been shipped, the customer will receive a confirmation email in which a link will be included to reference for tracking the shipment. In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered within a period of 7 (seven) working days from the day following that one in which Salentowineshop SRLS confirmed the order to the Customer via special order confirmation email.
Mail Boxes etc.
The service includes two delivery attempts at the address stated in the order. After each passage a notice will be left. On the second delivery attempt went blank, the courier will phone the recipient of the order to the phone number indicated, to arrange for delivery. If he is not reachable or is absent, the goods will go back at the warehouse.
Shipments abroad may take place through different carriers depending on the destination Country so as to ensure the customer the best available rate.
Free Returns in case of exercising the right of withdrawal
As a more favorable condition to the customer, La bottega del nonno di Mascialino Marco fully supports the shipping costs for the return of products in case of exercising the right of withdrawal. In order to benefit from this free shipping, The Customer who wishes to exercise the right of withdrawal must follow the procedure indicated in the above article 7 and wait to be contacted by La bottega del nonno di Mascialino Marco to arrange the return of the products to the carrier.
Warranty andCompliance Defects
In case of lack of conformity of Products sold by La bottega del nonno di Mascialino Marco the Customer must immediately contact Customer Service by using the appropriate contact form available on the Website in the section “Customer Support” or “Contact”. The sale of products are subject to the legal guarantees provided by Articles 129, 130 and 132 of the Consumer Code. The Customer is entitled, at their option and provided that the type of product so permits, to restore, without charge, the conformity of the product by repair or replacement, or at an appropriate price reduction or termination of the contract. The customer loses these rights if they don’t complaint to Salentowineshop SRLS the lack of conformity within two months from the date in which he discovered the defect, unless it is a product that by its nature is perishable or subject to expire in a shorter period, in which case the defect must be reported within this reduced term.
Errors andlimitations of liability
In the case of the “wine” product, the aforementioned is notoriously susceptible to variations in the vintage which depend on the normal occurrence of the seasons and any stock availability and inventory.In the event that in the warehouse you can not find the bottles of the year reported on the site will automatically be sent to the customer the bottles of the current year and this is the authentic production cellar.In the event that the customer desires only the purchase of the bottle of that exact vintage will have to specify it in the order notes so that the evasion of the same is done after verification of the requested vintage.The information relating to the Products provided through the Site are regularly updated. However, it’s not possible to guarantee the complete absence of errors about which Salentowineshop SRLS cannot be liable, except in cases of willful misconduct or gross negligence. Salentowineshop SRLS reserves the right to correct any errors, inaccuracies or omissions even after an order has been sent, or change or update information at any time without prior notice, without prejudice to the rights of the Customer under these General Conditions and according to the Consumer Code. Except for willful misconduct or gross negligence, it is excluded any right of Customer for damages compensation or reimbursement admission, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by lack of acceptance or avoidance, even partial , of an order. La bottega del nonno di Mascialino Marco promotes responsible consumption of alcohol and excludes all liability bear, except malice or gross negligence, in the case of purchase made by under 16 years old.
Any possible complaint must be submitted to Salentowineshop SRLS by using the appropriate contact form accessible directly on the site in the section “Customer Support” or “Contact”, or by calling the Number 0832 / 1694483 (from abroad + 39 08321694483), available from Monday to Friday from 9:00 to 17:00, excluding public holidays, or by registered letter to the following address:
Vial Galileo Galilei, 74,
73020 Cavallino (LE)
Salentowineshop SRLS is committed to answer all requests within a maximum of 7 working days.
Governing Lawand Jurisdiction
The sales contract between the Customer and Salentowineshop SRLS is intended to be concluded in Italy and regulated by Italian Law. For the solution of disputes concerning the interpretation, performance or termination of these Terms and Conditions or of individual purchase orders, if the Client is a consumer under the Consumer Code, it will be referred exclusively to the jurisdiction of his town of residence or domicile if located in Italian territory; in all other cases, the local jurisdiction is the only forum of Lecce, any other competent court is excluded.
Under article 1341 of the Civil Code the Customer declares hehas read and specifically accepted the following articles of these General Conditions: 6 (responsibility for delays in delivery), 10 (right to correct errors – disclaimers).
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